Refund and Cancellation Policy

1. SUBSCRIPTION PLANS AND PRICING

In Short: We offer multiple subscription tiers at different price points. All pricing is clearly displayed before purchase.

1.1 Available Plans

Gram Fit offers several subscription plans, which may include:

• Basic Plan: Access to core fitness tracking features
• Premium Plan: Enhanced features including personalized coaching and advanced analytics
• Premium Plus Plan: Full access to all current and future features

Pricing, features, and plan availability may change at any time. We will notify you of material changes to your plan.

1.2 Pricing Information

• Subscription prices are displayed in your local currency based on your location and payment method
• Prices are subject to applicable taxes and fees
• International pricing may vary based on regional factors
• Special promotional pricing may be available for new or returning users
• All prices are final unless explicitly stated otherwise

1.3 Free Trial or Promotional Periods

If you access a free trial or promotional period:

• You may need to provide valid payment information to access the trial
• Your subscription will automatically convert to a paid subscription at the end of the trial unless you cancel beforehand
• We will notify you before charging your payment method
• To avoid charges, cancel before the promotional period ends

2. HOW SUBSCRIPTIONS WORK

In Short: Once you subscribe, you receive immediate access to your chosen features. Your subscription remains active until you cancel it.

2.1 Subscription Activation

When you complete your subscription purchase:

• Your payment is processed immediately
• You receive instant access to all features included in your plan
• You will receive a confirmation email with your subscription details
• Your subscription period begins on the date of purchase

2.2 Access to Services

Upon subscription activation, you have immediate access to:

• All features included in your chosen plan
• Cloud storage for your data
• Access to Gram Fit's community features (if applicable)
• Regular app updates and improvements
• Customer support

2.3 Digital Content Delivery

Gram Fit delivers digital services and content immediately upon purchase. By completing your purchase, you acknowledge that:

• The service is considered fully performed once delivered
• You waive any right to withdraw once access is granted
• Digital content is for personal use only and is non-transferable

3. AUTOMATIC RENEWAL

In Short: Your subscription automatically renews unless you cancel. Cancellation must occur before your renewal date to avoid being charged.

3.1 Renewal Process

• Your subscription automatically renews within 24 hours before your current billing period ends
• Renewal charges are applied to your payment method on file
• The same plan and price from your current period will apply unless you change your plan or pricing changes
• You will receive a renewal reminder before you are charged

3.2 Preventing Renewal Charges

To avoid being charged for your next billing period:

• Cancel your subscription at least 24 hours before your renewal date
• If you cancel within 24 hours of renewal, you may be charged
• Cancellation takes effect immediately, but you retain access until your current period ends

3.3 Plan Changes

You can change your subscription plan at any time:

• Upgrading to a higher tier: Your new plan takes effect immediately, with prorated billing adjustments
• Downgrading to a lower tier: Changes take effect on your next billing date
• Changes to your plan: will not result in refunds for the current billing period

4. CANCELLATION PROCESS

In Short: You can cancel anytime by contacting our support team via email. Cancellation takes effect immediately, but you keep access until your billing period ends.

4.1 Methods for Cancellation

You can cancel your subscription by contacting our support team via email:

Email Support

• Contact our support team at [email protected]
• Include your account email and reason for cancellation
• We will process your request within 1 business day
• You will receive confirmation via email

4.2 Cancellation Confirmation

Upon successful cancellation:

• You will receive an immediate confirmation
• Your automatic renewal will be disabled
• You retain access to all paid features for the remainder of your billing period
• Your access terminates at the end of your current billing period

4.3 Important Note About App Deletion

4.4 Account Reactivation

If you cancel and wish to resubscribe:

• You can reactivate at any time with no penalties
• If you reactivate within 30 days, your previous account data is restored
• After 30 days, data may be permanently deleted per our retention policy

5. REFUND POLICY

In Short: You may request a full refund within fourteen (14) days of your initial purchase if you have not substantially used the service. After 14 days or if the service has been substantially used, refunds may be available for persistent technical defects or as required by law.

5.1 14-Day Refund Right

You have the right to request a full refund within fourteen (14) days of your initial subscription purchase, subject to the usage limitations outlined below. This refund right applies to your first subscription purchase only and does not apply to subscription renewals.

Full Refund Eligibility (Within 14 Days):

You may request a full refund within 14 days of your initial purchase date if:

• You have not substantially used the service (defined as less than 7 sessions)
• You have not accessed premium features that require significant resources or personalization

Contact our support team at [email protected] with your account email and subscription details. Your subscription will be canceled and your account access will be removed upon refund processing.

Refund Limitations:

• If you have substantially used the service (7 or more sessions or accessed premium features), refunds within the 14-day period will be evaluated on a case-by-case basis
• Refunds may be denied if we determine that the service has been substantially consumed or if refund requests appear to be abusive or fraudulent
• After the 14-day period, standard refund policies apply (see Section 5.2)

After the 14-day period:

• All purchases of digital services and content through Gram Fit are non-refundable and non-exchangeable, unless otherwise required by applicable law or explicitly stated in this policy
• By completing your purchase, you acknowledge that digital content and services are delivered immediately upon purchase
• The service is considered fully performed once access is granted
• All fees paid for your current subscription period are retained

5.2 Refund Eligibility

Refunds may be considered in the following circumstances:

14-Day Refund Right

You may be entitled to a full refund if you request it within fourteen (14) days of your initial subscription purchase, provided you have not substantially used the service (less than 7 sessions, no premium feature access). Refunds for users who have substantially used the service will be evaluated on a case-by-case basis and may be denied if the service has been substantially consumed.

Technical Defects

After the 14-day period, if you experience persistent technical difficulties that:

• Are solely attributable to Gram Fit's platform (not user-side factors)
• Significantly impair your ability to use core features
• Have not been resolved despite reasonable troubleshooting efforts
• Are documented with appropriate evidence (screenshots, error logs, etc.)

Mandatory Legal Requirements

Where applicable local laws require refunds beyond the 14-day period (such as EU consumer protection laws), we will comply with those requirements.

Discretionary Refunds

We may issue refunds at our sole discretion in limited cases, such as:

• Subscription plan errors or overcharges
• Duplicate charges
• Service suspension without cause

5.3 Refund Request Process

To request a refund:

1. Contact our support team with detailed information about your request
2. Include your account email, subscription details, and reason for refund
3. Attach supporting documentation (screenshots, error logs, etc.)
4. We will review your request within 5-7 business days
5. You will receive a response via email with a decision

Email: [email protected]

5.4 Refund Timeline

If a refund is approved:

• Refunds are processed within 7-10 business days
• The refund will be returned to your original payment method
• Your subscription will be canceled
• Your account access will be removed

5.5 Additional Packages and Add-ons

Any additional packages or features added to your subscription are bound to your main subscription:

• If you cancel your main subscription, all add-ons expire immediately
• Add-ons are non-refundable separately from the main subscription
• Refund eligibility for add-ons follows the same criteria as your main subscription

6. TECHNICAL ISSUES AND DEFECTS

In Short: We stand behind our service quality. If you experience persistent technical problems preventing normal use, contact us immediately.

6.1 Reporting Technical Issues

If you experience technical difficulties:

1. Document the issue with screenshots or screen recordings
2. Note the date, time, and circumstances of the problem
3. Try troubleshooting steps (restart app, update, restart device)
4. Contact [email protected] with full details

6.2 Our Support Process

Upon receiving your report:

• We will acknowledge your issue within 24 hours
• We will investigate and work toward a resolution
• We may request additional information to diagnose the problem
• We will provide updates on progress

6.3 Persistent Defects

A defect is considered "persistent" if:

• The issue occurs repeatedly across multiple sessions
• Standard troubleshooting does not resolve it
• It is reproducible and documented
• It significantly impacts core functionality

If a persistent defect is confirmed and cannot be resolved, refund eligibility will be evaluated on a case-by-case basis.

7. PAYMENT METHODS

In Short: We accept multiple payment methods. Your payment information is secure and processed through trusted payment providers.

7.1 Accepted Payment Methods

We accept the following payment methods:

• Credit and Debit Cards: Visa, Mastercard, American Express, Discover
• Apple ID: For iOS app purchases through Apple App Store
• Google Play: For Android app purchases through Google Play Store
• PayPal: Where available in your region
• Regional Payment Methods: Various local payment options depending on your location

7.2 Payment Processing

• Payment is processed immediately upon subscription completion
• Your payment information is processed securely through our trusted payment processors (Paddle, Dodo, FastSpring, Google, Apple)
• You authorize us to charge your selected payment method for your subscription fees
• Recurring charges will be made on the same day each billing period, typically within 24 hours of renewal

7.3 Payment Information Storage

• We do not store full credit card details on our servers
• Payment processing is handled by PCI-DSS compliant payment processors
• Your information is encrypted and secured
• You can update your payment method at any time through app settings

7.4 Billing Disputes

If you dispute a charge:

1. Contact us first at [email protected]
2. Provide your account email and transaction details
3. Explain the nature of the dispute
4. We will investigate and respond within 5 business days

8. CHARGEBACKS AND DISPUTES

In Short: We reserve the right to take action if you attempt to reverse legitimate payments.

8.1 Chargeback Policy

If you initiate a chargeback or otherwise reverse any payment for your subscription:

• We may disable or terminate your account immediately at our sole discretion
• This constitutes a breach of our terms of service
• You will lose access to all features immediately
• Future charges will be blocked

8.2 Dispute Resolution

Before initiating a chargeback, please:

1. Contact our support team to resolve the issue
2. Provide documentation of the problem
3. Allow us 5-7 business days to investigate and respond
4. Explore refund requests through our official process

8.3 Our Rights

We reserve the right to:

• Dispute any chargeback with your financial institution
• Provide evidence of authorization and legitimate charges
• Refuse service to users with multiple chargebacks
• Take legal action to recover fraudulent chargebacks

9. LOCATION-SPECIFIC RIGHTS

In Short: Depending on where you live, you may have additional consumer rights. We comply with all applicable local laws.

9.1 European Union (GDPR & Consumer Rights Directive)

EU Consumers Notice

If you are a resident of the European Union, you have the following rights:

• 14-Day Withdrawal Right: You have the right to withdraw from digital content purchases within fourteen (14) days without providing a reason or incurring any cost
• Important Limitation: This right expires once the digital content has been delivered with your express consent and your acknowledgment that you lose your right of withdrawal
• Our Policy: By completing your purchase, you expressly consent to immediate performance and confirm that you waive your right of withdrawal once content is made available

Exercising Withdrawal Rights

To exercise withdrawal rights before digital content is delivered:

• Contact [email protected] with your subscription details
• Request withdrawal within 14 days of purchase
• Provide a reason if you wish (not required)
• Your account will be canceled and a refund processed

After digital content is delivered, no refund can be issued.

9.2 United Kingdom (UK Consumer Rights Act)

UK residents have similar statutory rights to EU residents regarding digital content withdrawal rights as outlined above, subject to the same conditions regarding express consent to immediate performance.

9.3 California (CCPA & Consumer Legal Remedies Act)

California Residents Notice

You have the following rights:

• Right to Cancel: You have the right to cancel automatic renewal subscriptions
• Cancellation Method: Cancellation must be as easy as the original purchase
• Confirmation: You will receive confirmation of cancellation
• Refund Rights: Under California law, you may have limited refund rights for non-performance

9.4 Washington State (Consumer Protection Act)

Washington residents have the right to cancel automatic renewal subscriptions at any time with a simple online mechanism or phone contact.

9.5 Illinois (Automatic Renewal Law)

Illinois residents are entitled to:

• Clear and conspicuous terms before purchase
• Express informed consent to charges
• Simple mechanism to cancel
• Reminder of impending charges

9.6 Other US States

Other states may have specific automatic renewal cancellation requirements. We comply with applicable state laws. If you believe you qualify for additional rights under your state law, please contact [email protected].

10. CHANGES TO THIS POLICY

In Short: We may update this policy at any time. Material changes will be communicated to you.

10.1 Policy Updates

We reserve the right to update this Refund and Cancellation Policy at any time to:

• Reflect changes in our subscription plans
• Add new features or services
• Comply with new legal requirements
• Improve clarity and user experience

10.2 How You Will Be Notified

• Changes will be posted on this page with an updated "Last updated" date
• For material changes, we will notify you via in-app notification or email
• Changes to existing subscriptions apply only to future renewals and new purchases
• Continued use of Gram Fit after changes constitutes acceptance of updated terms

10.3 If You Disagree with Changes

If you do not agree with updated terms:

• You have the right to cancel your subscription without penalty
• Cancel before the changes take effect on your next billing date
• No refund will be issued for the current billing period
• Contact [email protected] if you have questions

11. CONTACT INFORMATION

For questions, concerns, or to exercise your rights regarding this Refund and Cancellation Policy: