Refund and Cancellation Policy
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Table of Contents
GramFit is developed and operated by NIKO LABS PTE LTD (“we”, “us”, “our”). This policy explains how GramFit subscriptions bought on our website renew, how to cancel them, and when you can get a refund.
Payments on our website are processed by Dodo Payments, our payment partner, which appears as the seller on your receipt. If you subscribed through the Apple App Store or Google Play, Apple or Google handle your billing, cancellation and refunds under their own rules (see section 6).
In short
- Your subscription renews automatically until you cancel.
- Cancel any time at gram.fit/manage-subscription. You keep access until the end of the period you paid for, unless you get a refund.
- Not satisfied? If you used GramFit for 14 days in a row within your first 30 days, we refund your first payment for your first subscription on our website in full. On a weekly plan, 3 days in a row in your first 7 days is enough if you ask within your first 7 days.
- If you couldn't access what you paid for in your first 30 days, and we can't fix it within 3 business days, we refund your first payment.
1. Plans and prices
GramFit offers subscription plans billed weekly, monthly or for longer periods. The plan, its price, its billing period and the renewal price are shown on the checkout page before you pay, and in the confirmation email we send after your purchase.
Some plans start with a discounted first period. When it ends, your plan renews at the regular price shown at checkout unless you cancel before then. Each person can use an introductory discount once. Prices are shown in your local currency where available and may include taxes.
2. Automatic renewal
Your subscription renews automatically at the end of each billing period, and the payment method you used at purchase is charged at the start of each new period. It renews even if you are not using the app.
You can cancel at any time. To avoid the next charge, cancel at least 2 days (48 hours) before your renewal date. Your account shows the exact cutoff. If you cancel later, we stop all renewals after the next one.
3. How to cancel
You can cancel yourself at any time:
- Go to gram.fit/manage-subscription and select Go to Customer Portal.
- Enter the email address you subscribed with.
- Enter the one-time code we email you.
- Choose Cancel subscription. You can also pause your subscription or update your payment method there.
If you can't use the portal, email support@nikolabs.ai from the address you subscribed with and ask us to cancel. Your cancellation counts from the time we receive your email. We confirm it within 1 business day. Business days are Monday to Friday, except Singapore public holidays.
After you cancel, you keep access to your plan until the end of the period you have already paid for, and you will not be charged again. Cancelling does not by itself refund the current period; see sections 4 and 5 for refunds.
Deleting the app or your account does not cancel your subscription. Please cancel using the steps above.
4. 30-Day Money-Back Guarantee
If you are not satisfied with your first GramFit subscription bought on our website, we will refund your first payment in full when both of these are true:
| Your plan | When you ask | You used GramFit for at least | We refund |
|---|---|---|---|
| Monthly or longer | Within 30 days of your first payment | 14 consecutive days within the first 30 days | Your first payment |
| Weekly | Within 7 days of your first payment | 3 consecutive days within the first 7 days | Your first payment |
| Weekly | From day 8 to day 30 after your first payment | 14 consecutive days within the first 30 days | Your first payment |
Consecutive means one calendar day after another with no day missed. If you miss a day, a new run starts from your next day of use. You only need one qualifying run, and you do not need to show results or give a reason. Your first payment means the first payment for the first subscription you buy on our website. Day 1 is the day of your first payment.
What counts as a day of use
A day counts when you log at least one meal (including a photo scan) or one weight entry in the app. A day is counted on the date you saved the entry, in your local time. Entries you add for earlier dates count on the day you saved them, not on the date you picked. We check this from our own records, so you do not need to send screenshots.
If you could not access what you paid for
If paid features did not unlock after your website purchase, or a paid feature did not work, tell us within 30 days of your first payment. Email support@nikolabs.ai. We check our records to confirm the problem. If we cannot fix it within 3 business days, we refund your first payment in full, whatever your usage. For problems after 30 days, see section 8.
What the guarantee covers
- The guarantee applies once per person, across all email addresses and accounts. It covers your first payment only. An earlier App Store or Google Play subscription does not affect it.
- Switching or upgrading plans does not start a new guarantee.
- On a weekly plan, renewal payments made during the first 30 days are not refunded under the guarantee; the refund is your first payment.
- Renewal payments and later purchases are not covered, except as described in sections 7 and 8.
- When a refund is approved, your subscription ends and your access to paid features stops.
5. How to request a refund
Contact us at support@nikolabs.ai from the email address you subscribed with, and say you would like a refund. A refund request also cancels your subscription, so there are no further charges. You do not need to cancel first.
We confirm your email straight away. We reply within 2 business days. Approved refunds go back to your original payment method through Dodo Payments, usually within 7–10 business days. Your bank may take a few more days to show it.
6. App Store and Google Play purchases
If you subscribed in the app through the Apple App Store or Google Play, your contract and billing are with Apple or Google. This policy, including the money-back guarantee, does not apply to those purchases. Cancel in your Apple ID or Google Play subscription settings, and request refunds directly from Apple or Google under their rules.
7. Your rights by location
The rights in this section apply in addition to the money-back guarantee. Where the law where you live gives you more, the law applies.
California and Connecticut, United States
If you live in California or Connecticut, state law lets you cancel for any reason. Cancel before midnight of the third business day after your purchase. We refund you in full within 10 days. Cancel in your account or by email, as described in sections 3 and 5.
European Union and European Economic Area
You can withdraw from your purchase within 14 days of buying it. You do not need to give a reason. To withdraw, use the “Withdraw from contract here” button in your account or on our website. The button is available for the full 14 days. Then press “Confirm withdrawal”. We email you straight away to confirm. The email shows your statement and the date and time you sent it. You can also email support@nikolabs.ai with a clear statement that you are withdrawing.
At checkout, you can ask us to start your subscription straight away. If you do, and later withdraw, we keep a share for the days you had access. We refund the rest. If you did not ask for an immediate start, we refund you in full. Your choice is shown in your purchase confirmation email. We refund you within 14 days of receiving your withdrawal, to your original payment method.
United Kingdom
You can cancel within 14 days of buying. You do not need to give a reason. At checkout, you can ask us to start your subscription straight away. If you do, and later cancel, we keep a share for the days you had access. We refund the rest. If you did not ask for an immediate start, we refund you in full. To cancel, use the cancel button in your account, or email support@nikolabs.ai. We refund you within 14 days of receiving your request, to your original payment method.
Brazil
If you buy from Brazil, you can cancel within 7 calendar days. You do not need to give a reason. The 7 days start when you buy, or when you first get access, if later. We refund everything you paid, with no deduction for use. This applies even if you used GramFit in those 7 days. It is in addition to our 30-day money-back guarantee. To cancel, use gram.fit/manage-subscription or email support@nikolabs.ai. We confirm your request by email straight away. We ask our payment provider to reverse the charge immediately. Your subscription then ends, and paid features stop.
8. Other refunds
Outside sections 4 and 7, payments are not refundable. This does not affect your legal rights if the service is faulty. We will always refund:
- duplicate charges or charges for the wrong amount;
- a renewal charged after you cancelled in time;
- a renewal charged after you asked for a refund under section 4.
If you have a persistent technical problem after the guarantee period that stops you using core features and we cannot fix it, contact us and we will review a refund for the affected period.
9. Payment disputes
If you think a charge is wrong, please contact us at support@nikolabs.ai before disputing it with your bank. We reply within 2 business days, and most issues are faster to solve directly. Dodo Payments' buyer terms, which you accept at checkout, also apply to disputes. This does not limit your rights with your bank or card issuer.
10. Changes to this policy
We may update this policy. Changes apply to purchases and renewals after the update date shown at the top. If we change your price, we email you at least 7 days before it applies. You can cancel before then. If a change affects your active subscription in a material way, we will tell you by email before it takes effect, and you can cancel before then.
11. Contact us
Email: support@nikolabs.ai · we confirm your email straight away and reply within 2 business days.
Privacy and data requests: dpo@nikolabs.ai (Data Protection Officer).
NIKO LABS PTE LTD
1 Raffles Place, #34-04, One Raffles Place
Singapore 048616